REQUIREMENTS PhilHealth benefits may be used when proper requirements have been complied with the PhilHealth Section prior to discharge. Failure to submit all the requirements would mean no PhilHealth deduction will be less in the final bill. However, you can still file your benefit claim within 60 days after discharged directly to PhilHealth office. We would like to reiterate that your PhilHealth form should be properly filled up by the Attending Physician and your Employer and filed with our PhilHealth Section at least 2 days before date of discharge to facilitate processing PhilHealth

ROOM TYPES • Executive Suites - [ Aircon, T.V. w/ cable, Refrigerator, receiving room for guest ] • Large Suites - [ Aircon, T.V. w/ cable, Refrigerator ] • Small Suites - [ Aircon, T.V. w/ cable, Refrigerator ] • Large Private Room - [ Aircon, T.V. w/ cable, Refrigerator ] • Regular private room - [ Aircon, T.V. w/ cable ] • Small private room - [ Aircon ] • Ward - [ Ventilated room ] ROOM TRANSFER You may transfer to your room of choice subject to availability. Arrangement can be made through the Emergency Room. YOUR BELONGINGS What to Bring: 1. You may bring personal effects and items you will need during your confinement at BSJH. Patients admitted to rooms are already provided with an admission kit, which contains: - Thermometer - Calibrated drinking glass - Spoon and Fork - Face Towel - Tissue paper - Rubbing alcohol 2. You will be provided with hospital gowns at the Nurses’ Station. However you may bring your own pajamas. What not to Bring: For your safety and security, we discourage you to bring large amounts of money, jewelry and other valuable personal items. The Hospital Management also discouraged patients and relatives not to bring any electronic appliances to avoid loss or can cause fire. NEVER LEAVE YOUR THINGS UNATTENDED THE HOSPITAL WILL NOT BE RESPONSIBLE FOR LOST OR STOLEN VALUABLES. We advice you to lock your room, whenever you leave for examination or consultations. If you have inquiries or urgent need from our maintenance or housekeeping staff, we encourage you to transact only with those wearing the prescribed BSJH ID. For security assistance, please dial loc. 110 Accommodation

Billing Department provides patients with a notice for initial payments and a running bill or a partial bill. We advise that you make arrangements to pay regularly in order that the bill does not accumulate. The balance of accounts if any should be paid upon discharge. Professional fees of your Attending Physician are billed together with the hospital bill and must be paid in cash at the Cashier. In cases of HMO or Company Insurance cardholders, only those hospital charges, only those procedures covered under the Letter of Authority can be charged to the HMO or Company Insurance, the rest must be settled through cash only at the Cashier Section. The hospital does not accept checks or credit cards. Financial Arrangements

VISITING PRIVILEGES Rest is very important to hospital patients. Hence, the following visiting hours have been prescribed for your convenience and comfort. Special Areas: Intensive Care Unit . . . . . . . . . . . . 10:00am - 12:00pm 6:00pm - 8:00pm Neonatal Intensive Care Unit . . . . .9:00am - 11:00am 4:00pm - 6:00pm Regular Rooms . . . . . . . . . . . . . . . . 8:00am - 10:00pm Relative of patients in Intensive Care Unit & Neonatal Intensive Care Unit are required to wear proper hospital gowns, masks and slippers to protect patients from infection. A maximum of two companions are allowed per patient admitted in regular rooms. Children below 7 years old are advised not to visit patients to avoid possible acquisition of virus or infection. Visitor Info

Patients are provided with meals. A patients diet is prescribed by the doctor and prepared under the competent supervision of our Licensed Dietitian. Schedule of Meal Delivery: Breakfast . . . . . . . . . . . . . . . . . . . . . . 6:00am - 7:00am Lunch . . . . . . . . . . . . . . . . . . . . . . . .11:00am - 12:00noon Dinner . . . . . . . . . . . . . . . . . . . . . . . . 5:00pm - 6:00pm (Food tray will be collected one hour after we deliver your meal) Meals & Diet

Your Responsibilities as a Patient As a patient at Bataan St. Joseph Hospital, you and/or your representative are expected to: • Provide complete and accurate information about your health, including present condition, past illnesses and hospitalizations, medications, natural products and vitamins, and any other matter that pertains to your health. • Provide complete and accurate information including your full name, address, home telephone number, date of birth, insurance carrier, and employer, when it is necessary. • Provide your doctor or the hospital with a copy of your advance directive if you have one and if you want it to apply during your admission. • Ask questions when you do not understand what your doctor or other member of your health care team will tell you about your diagnosis and treatment. You should inform your doctor if you anticipate problems in following prescribed treatment. Inform your doctor if you are considering alternative therapies. • Ask your doctor or nurse what to expect regarding pain and pain management plan. You should tell your doctor or nurse about any worries you have about taking pain medication. • Leave valuables at home and bring only those items that you need during your hospital stay. • Abide by all hospital rules and regulations. • Comply with the NO SMOKING policy. • Comply with Visiting Hours and Policies to ensure the rights and comfort of the other patients, as well. Be considerate of noise levels, privacy and safety. Weapons are prohibited inside hospital premises. • Treat hospital staff, other patients, and visitors with courtesy and respect. • Provide complete and accurate information for insurance claims and work with the hospital’s Credit and Collection Staff to ensure proper payment settlement. • Know your health insurance coverage and related policies including the hospital and doctors covered by your insurance provider and its policies about required pre-approvals, covered services and admissions. • Pay your hospital and physician bills in a timely manner. • Ask questions of your insurance company or the hospital’s Billing Services if there is a financial issue that you do not understand. Patient's Responsibilities

Mass is celebrated at the forth floor of the main hospital every Sunday at 11:00 am. The sacraments as well as visitation and counseling of the sick are done Monday to Friday, Saturday and Sunday for request only. You may also request through the Nurse on Duty. Pastoral / Chapel

1. EMERGENCY ROOM ADMISSION Emergency admission should be coursed through the emergency room. An identification bracelet will be placed on your wrist with your name and that of your Attending Physician. Please do not remove this ID band until after you have been discharge since our staff will always refer to this when administering tests and prescribed medication. 2. DIRECT TO ROOM All patients from direct room admission must have admitting order from the Attending Physician. The Admitting Clerk will endorse the patient to the Nurse on Duty once the room is prepared. Admission

Every room is provided with waste can with the following color coded plastic bags. 1. BLACK PLASTIC LINED WASTE CAN For dry waste such as: - Empty tetra brick containers, styropor containers, straws - Newspapers, plastics, papers, empty cartons, wrappers 2. GREEN PLASTIC LINED WASTE CAN For biodegradable wastes such as: - Fruits/vegetable peelings - Left over food 3. YELLOW PLASTIC LINED WASTE CAN For infectious wastes such as: - Used dressings, bandages with blood, secretion and other exudates - Used cotton balls, gloves, gauze - Disposable materials used for collection of blood and body fluids (including diapers, sanitary napkins) - IV tubing - Foley catheters, suction catheter/tubing Waste Segregation

HMO/Insurance cardholders are requested to present their identification card to their HMO Coordinators for the issuance of Letter of Authority and then submit the same to Accounting Department for verification. Those without accreditation are advised to shoulder their hospitalization expenses and to file their claim directly to HMO/Insurance/Company. HMO / Insurance / Corporate

BILLING FOR ROOMS - One-day charge for 24 hours of stay or less - Billing cut-off is 2:00 pm (additional 1 Day Room Charge after 4:00 pm of the day of discharge). PROMISSORY NOTE The Hospital Management do not allow patient occupying private room or I.C.U. to sign a promissory note for their unsettled hospital bill. In case there is an unnecessary instance that patient really needs to sign a promissory note. The promissory note must be supported by the following requirements. A. hospital bill must be paid at least 70 % of the total bill, including Professional fees of the doctors. B. there must be a collateral for the said promissory note accepted by the hospital management. C. a Guarantor known by the hospital is needed (in case patient do not pay the promissory note on the said date of payment, the guarantor will take care of the full financial responsibility written in the promissory note including interest). Billing for Accommodations